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Thermae Bath Spa

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Employment Opportunities

Thermae Bath Spa is an internationally-renowned Day Spa located in the heart of Bath. As a diverse an inspiring place to work, we are pleased to offer excellent rates of pay along with a range of benefits. We are currently looking for dedicated individuals in the following roles to join our fantastic team at our award-winning Spa.

Senior Marketing and Communications Executive (PR & Media)
    
RESPONSIBLE TO: Director of Marketing and Communications
SALARY: £28,500
PURPOSE OF JOB
    
The primary purpose of this post is to market Thermae Bath Spa and The Gainsborough Bath Spa proactively and as one of a team, to develop the marketing, events, PR and media activities in order to achieve the commercial targets of the company
    
PRINCIPAL DUTIES AND RESPONSIBILITIES
    
1. To develop, implement and monitor the marketing, events, PR and media activities of Thermae Bath Spa and The Gainsborough Bath Spa
    
2. To develop a creative programme of press & media activities for Thermae Bath Spa and The Gainsborough Bath Spa, including:

•    gaining positive coverage in local, regional and international media
•    management of press familiarisation visits including showrounds
•    maintenance of the PR & media databases
•    maintenance of  the press image library
•    countering negative media
•    working with Grifco and other worldwide agencies representing YTL
    
3. To develop business relations, including the local tourism industry, the international travel trade and the spa sectors
    
4. To undertake and co-ordinate marketing campaigns, including events, promotions and the attending of exhibitions
    
5. To produce content for newsletters, blogs, social media and websites
    
6. To develop the bank of images, photographs and videos
    
7. To provide marketing and administrative support
    
8. To represent the Marketing & Communications team at internal and external meetings
    
9. To undertake duties and projects, as designated by the Executive Vice President or Director of Marketing and Communications

General
1. To provide support in ensuring all customer queries are handled efficiently, effectively and successfully in order to maximise customer satisfaction
    
2. To maintain effective communication systems within the department and other departments
    
2. The post holder will be expected to be flexible in working arrangements and to be available outside normal office hours if circumstances require
    
3. Adhere to Company policies and procedures including all health and safety rules and regulations
    

KNOWLEDGE & EXPERIENCE

a) Essential

1. A degree or a relevant marketing qualification

2. Excellent communication, interpersonal and customer care skills

3.Experience of liaising with the press and media

4. Business acumen

5. Ability to work under pressure and the ability to work independently and in a team

6. Good telephone manner and the ability to influence

7. Good organisational skills

b) Desirable

1. A knowledge of the spa industry

2. A knowledge of the tourism industry and services in Bath

Spa Therapists

We are seeking Spa Therapists to join our superb team at Thermae Bath Spa. In this exciting role, you will perform a range of our spa treatments from our award-winning collection. Full training on our own range of treatments and Aromatherapy Associates products is provided. Ideal candidates will possess an NVQ Level 3 qualification or equivalent alongside exceptional customer service skills and immaculate personal presentation. Pay rate: £10.00 per hour.

Therapist Assistant

We are seeking a Full Time Therapist Assistant to join our team at Thermae Bath Spa. In this exciting role, you will perform a range of duties to assist the spa therapists including, welcoming guests at the treatment area reception desks, preparing consultation forms and treatment lists, managing stock and laundry movements, maintaining cleanliness of treatment rooms and carrying out occasional treatments as and when applicable. A great first role for someone newly qualified or soon to qualify with a Level 3 qualification and who is able to demonstrate excellent attention to detail and exceptional levels of customer service. Pay rate: £8.24 per hour.

Benefits

All members of staff receive12 complimentary passes per year to be able to experience Thermae Bath Spa’s suberb facilities, for themselves and up to three guests.

Plus 20% discount on all treatments and products. There is also a quarterly Recognition & Reward  programme to recognise excellent and superior performance by our team members and Managers.

All nominees receive an invitation to our quarterly afternoon tea event held at, and in conjunction with, our sister property; The Gainsborough Bath Spa.

Prizes for the winners include, Dinner at Dan Moon at The Gainsborough Restaurant, a bathhouse experience and treatment at Spa Village at The Gainsborough Bath Spa and weekend breaks at our other YTL Hotels in the UK.

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Please note that Thermae Bath Spa is committed to protecting the privacy and security of your personal information in accordance with the General Data Protection Regulation. In connection with your application for work with us, we may collect, store, and use personal information about you. The majority of this processing will be justified on the basis of being necessary to perform a contract and / or so that we comply with a legal obligation.

We will retain your personal information for as long as necessary to complete the recruitment process. This will include retaining information so that we can show, in the event of a legal claim, that we have conducted the recruitment exercise in a fair and transparent way. We will then securely destroy your personal information in accordance with our data retention policy.

Should you require more details, a copy of our Privacy Policy for Candidates is available for you to read by clicking on this link.

If you are successful in being appointed to a role with us, our privacy policy for employees will apply and a copy will be provided to you on appointment.

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If you would like to apply for an available position, please send your CV with a covering letter to:-

Vanessa Lowes
Director of Human Resources
Thermae Bath Spa
The Hetling Pump Room
Hot Bath Street
Bath
BA1 1SJ

Or by Email to:- vanessalowes@thermaebathspa.com